All orders are custom-made based on the customer’s instructions at the time of ordering and as such, the customer is responsible for any costs incurred by up to the point of cancellation. Orders that have already been produced/fulfilled CANNOT be cancelled. In addition, you will be charged an art charge if we have done artwork for your order.

It may be possible to reduce the amount of items ordered without completely canceling your order. If this is possible, you will not be charged a cancellation fee, but you may be charged a restocking and a processing fee. The price per piece for the remaining items may also increase. Please contact your sales representative for more information.